PRODUCT RETURNS AND BUYER WITHDRAWAL RIGHT 

• Product returns

To avoid the inconvenience of the customers, it is good to carefully check at the time of delivery of the order the condition of the products sold and their packaging intact, in order to identify any obvious defects.

All customers are obliged to unpack and check the items as well as to notify the company in case of aesthetic defects at the time of delivery.

Returns are accepted on the following terms:

 I. With charge of shipping costs by the company:

 Return of products with our charge can be made in case the order is executed incorrectly, ie in case of delivery of an item other than the one ordered by item or quantity or missing a property that has been previously agreed in writing or in case the item is damaged upon delivery package in whole or in part or has the same defect. The customer must, after consultation with the customer service department by phone at 6951950601 not to accept the receipt of the product and request a return. Products must be returned by the customer in the condition received and at the time agreed with the customer service department. 
The return of the product should be done together with all the documents that accompanied the product and its complete commercial packaging.

In this case, the cost of returning the products to the company as well as the cost of return to the customer are borne by us as long as the method of return proposed by the company is observed.

In this case of return, the product will be replaced with a new one if available or otherwise after consultation with the customer and if desired. Otherwise the refund to the customer will be made by canceling the debit of the credit / debit card or refund by depositing in a bank account. 

Therefore, briefly the return of products is charged to the COMPANY

• In all cases in which other than the sold are delivered, by type or quantity. 
• In case during delivery the item has packaging damaged, completely or for the most part. 
• In case it is found that the item has an obvious defect or lack of property, which property has previously been agreed in writing with the COMPANY. 
• In case of damaged packaging, the customer is entitled not to accept the receipt of the product from the beginning and to request its replacement, after consultation with the COMPANY. 
• In cases of return charged by the company the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is dismissed. 
• In all cases, the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging.
• In case the products are returned damaged, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in whole or in part of his claim against him. customer. 

The above terms apply mutatis mutandis to the sales of items from our physical store.

 

II. With charge of the shipping costs of the customer in case of Withdrawal due to change of opinion:

Returns must be made no later than fourteen ( 14 ) calendar days from the date of purchase in accordance with the above unless certain products are legally exempt from withdrawal or are sensitive and in fact there can be no retreat in this period because they are destroyed and are not in their original state. The consumer should inform the company about the completion of the return by phone at 6951950601 or by e-mail at info@geoprotect.gr

The returned product should be in excellent condition as at the time of sale, in its full original packaging and with all the contents of the original packaging (instruction forms, specifications, etc.) in accordance with the above.

In order for a return to be accepted, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are printed on the purchase document. In case the purchase was made with a debit / credit card, the original of the receipt issued by the bank terminal or an official receipt of the completed transaction must be displayed.

If the conditions are met and a product return is accepted, the consumer is entitled either to receive a credit note of equal value for the purchase of another product (s) or to have his bank account credited, if the purchase was made in cash. If the purchase was made with a debit / credit card, the transaction will be canceled and the card will be updated (credit) accordingly.

• Return procedure 

1. If you are near the physical store
   In this case you can visit the store and, after the condition of the product is checked by the responsible employee, he will guide you for further.
   
   
2. If you receive by courier
   In this case:
   Pack the product so that it is protected during shipment. Put a document in the package or send us an e-mail in which you tell us how you wish to resolve the financial issue, if the product is deemed fit for return. Send the parcel, through the courier agency from which you received your order, to the attention of the Returns Department.

We would like to point out that in case the product does not meet the above conditions, it will be returned to the sender at his own expense. 

For more information we are always at your disposal either by phone at 6951950601 or by e-mail at info@geoprotect.gr

• Right of Withdrawal.

GENERALLY:

The Right of Withdrawal is exercised based on Law 2251/1994 and JMC Z1-891 / 2013.

The customer can return a product and our company will pay the price, provided he notifies in writing of this decision within fourteen (14) calendar days of receipt of the product, stating the date and number of purchase document and will receive approval of the return . This can be done: a) by filling in the contact form, b) by registered letter to the company, c) by email to the address info@geoprotect.gr With the exercise of the right of withdrawal, the customer is obliged to return the product in the excellent condition in which it was delivered. Within the same period from the date of delivery the store is obliged to return any amounts paid to it by the customer. Returned products must be accompanied by the necessary legal documents and relevant receipts.

MORE DETAILS:

• From the initial submission of the customer's order up to a deadline of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products), ie from the moment that the buyer actually acquires the product and holds it in his hands (physical authority of the product - his possession and acquisition of the county of the product is crucial), the customer is entitled to withdraw from the sale.
• This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition.
• The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. 
• Following the withdrawal statement, the company is obliged to return the price received, offsetting any of its own claims if any. 

The refund to the customer will be made as already mentioned above regarding product returns.

The customer is obliged (unless the seller has made an exceptional offer to pick up the goods himself) to return the products within 14 calendar days from the day on which he notified the withdrawal. The same period of fourteen (14) working days applies to the return of the price

The customer is responsible to compensate the company if he made use other than that which is necessary to determine the nature and characteristics of the products in the period until the declaration of withdrawal and the company is entitled to agree with the customer its compensation even with mutual compensation . In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts also expire, unless by their nature they can exist spontaneously and on their own, and the customer explicitly and in writing declares it and wishes to do so. 

• Exceptions to withdrawal.

According to art. 3b of Law 2251/1994, the right of withdrawal provided in Articles 3e to 3a for distance and off-premises contracts, does not apply in the cases of the said Article (3b) as well as in any other case provided by law or this in accordance with the law and concerns the following cases:

a) the supply of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed after delivery

 b) the supply of digital content not provided on a physical medium, if the execution started with the previous explicit consent of the consumer and the confirmation on his part that he thus loses the right of withdrawal.

c) In the case of personal care products and they are not suitable for return as soon as they are unsealed for personal health reasons or for hygiene reasons (eg shavers, hair removal machines, electric toothbrushes, creams, care and care products, etc.). ),   

d) In the case of services after the full provision of the service, if the execution began with the prior explicit consent of the customer, and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier

e) In contracts in which the consumer has specifically requested a visit from the supplier for the purpose of carrying out emergency repairs or performing maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than spare parts compulsorily used during maintenance or repairs, the right of withdrawal shall apply to such Additional Services or Goods,

f)In cases where, either the product has been used and can not be returned to its original state during delivery and sale, or there are significant alterations of the product which did not exist at the time of delivery or the product is consumed

g)In the supply of products that are manufactured according to the specifications of the consumer or clearly personalized or products that can be altered or expire soon

h) In the supply of goods which, after delivery, due to their nature, are inextricably mixed with other elements and can not be detached

i) In cases where the price of the products has been paid and at the same time, they have been received from the physical store of the company, as the sale is not considered to have been done remotely.

Especially in this case, regarding the nature and types of products that our company markets are relevant cases d, f, g, i.

 The product must be returned in its original condition. This means that the plant should be in excellent condition and watered. In case it has withered, broken, etc, while you have received it without reservation during delivery and without checking it will not be accepted. Also, returns on perishable products, such as flowering plants or custom production will not be accepted and are excluded from the right of withdrawal.

• Other Buyer Rights

The solution of the right of withdrawal is not set as an exclusive solution but as an alternative and equivalent solution either with the right of correction, or with the right of replacement or with the right to reduce the price if our seller-company agrees.
Finally, it becomes clear that the right of withdrawal can not be exercised when its exercise is abusive and against good morals and good faith or if the withdrawal from the contract is for an insignificant actual defect, which can be corrected or can be done immediately. replacement.

• General important remarks and clarifications

I. If the products are returned damaged in terms of packaging or incomplete or without their legal documents and accompanying documents or if the product has been clearly used resulting in a decrease in its commercial value based on common sense, good transaction credit, good manners and the criterion of selection and conscience of the average consumer, then the store has the right to demand reasonable compensation from the customer. This amount will be determined by the condition of the products and the store has the right to proceed unilaterally and without any other in full or partial offset of its claim against the customer. That is, any reasonable compensation of the company may be offset by the amount of refund that may be due to the customer in the context of the liquidation of the bilateral relationship between us.

II. In case of repeated and unjustified returns or dystrophy or abusive exercise of the right of return / withdrawal against the economic-social purpose and the end of their right, against good morals and good and transactional faith or in case of obvious bad faith, our company is entitled to refuse the return of the product and reserves all legal rights and any additional compensation for unjustified expenses incurred.  

III. In each of the above cases where the products will not be returned, at the time agreed upon in consultation with the company, then it is entitled not to accept the return and therefore to refuse the replacement.

ΙV. Our company is not responsible for delays between the interbank systems, as well as for the supply of any return or commission transactions based on the pricing policy of the respective financial institution / bank.

1. In case of any refund to the customer, the amounts returned by our company do not include the costs of the initial shipment.
2. The right of withdrawal can not be exercised and its exercise is abusive and against good morals and good faith if the withdrawal from the contract is made for an insignificant real defect, which can be corrected.

VII. The law (Civil Code) in art. 542 of the Civil Code stipulates that although the buyer exercised the right of withdrawal, he can only be awarded a court reduction of the price or replacement of the thing, if it is judged that the circumstances do not justify the withdrawal.

VIII. Our company reserves the legal right to take remedial action against its contractors or third parties who have damaged it or in case of tort or protection or liability from negotiations or pre-contractual liability or improper performance of contract, as well as in any case currently regulated or by the current legislation with any valid reason / history and legal basis.  

IX. Criteria for all the above rights and obligations, as well as for the right of return and withdrawal, are the commonly known and prevailing in transactional practices, common sense, good transactional good faith, good morals and the criterion of choice and conscience of the instrument and an avid consumer.

X. In other respects, the provisions of the Civil Code and Law 2251/1994 apply.